Privacy Policy

Mr Fix Plumber ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://mrfixplumber.com, contact us by phone or email, request a quote, schedule service, or otherwise interact with our plumbing services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit personal information to us.

We may collect information you provide directly and information collected automatically when you use our website.

• Contact details such as your name, phone number, email address, and service address.
• Service request details, including the nature of your plumbing issue, preferred appointment times, and notes you submit through forms or phone calls.
• Communications you send to us, including emails, voicemails, and text messages if you opt in to SMS.
• Payment-related information when you pay for services. Payment card details are processed by our payment providers and are not stored on our servers.
• Technical data such as IP address, browser type, device information, pages visited, and referring URLs collected through cookies and similar technologies.

We use the information we collect for legitimate business purposes, including:

• Responding to service requests, quotes, and emergency calls.
• Scheduling, dispatching, and completing plumbing appointments.
• Communicating with you about your service, follow-up visits, invoices, and customer support.
• Sending service-related updates, appointment reminders, and optional marketing communications where permitted by law.
• Improving our website, services, and customer experience.
• Protecting against fraud, abuse, and security incidents.
• Complying with legal obligations and enforcing our terms.

We do not sell your personal information. We may share information only as described below:

• With licensed plumbers, technicians, and service partners who need the information to perform work at your property.
• With vendors that help us operate our business, such as hosting providers, analytics tools, email platforms, scheduling systems, and payment processors.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of our customers, employees, or others.
• In connection with a business transfer such as a merger, acquisition, or asset sale, subject to appropriate confidentiality protections.

Our website may use cookies, pixels, and similar technologies to remember preferences, measure traffic, and understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, provide services, resolve disputes, enforce agreements, and comply with legal requirements.

Service records, invoices, and communications may be retained for accounting, warranty, and legal compliance purposes.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain uses of your personal information, or to opt out of marketing communications.

To make a privacy request, contact us at support@mrfixplumber.com or (833) 770-1978. We may need to verify your identity before responding.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Your continued use of the website after changes become effective constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our privacy practices, contact Mr Fix Plumber:

Email: support@mrfixplumber.com

Phone: (833) 770-1978