Privacy Policy

Mr Fix Plumber ("we," "us," or "our") is a local plumbing company based in San Antonio, Texas. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://mrfixplumber.com, call or email us, request a quote, schedule a plumbing appointment, or otherwise use our services.

By using our website or hiring us for plumbing work, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit personal information to us.

We collect information you give us directly and information collected automatically when you use our website.

• Contact details such as your name, phone number, email address, and the San Antonio-area service address where we will work.
• Service request details, including the plumbing issue, preferred appointment times, and notes you share by form, phone, or email.
• Communications you send to us, including emails, voicemails, and text messages if you opt in to SMS.
• Payment-related information when you pay for our plumbing work. Payment card details are processed by our payment providers and are not stored on our servers.
• Technical data such as IP address, browser type, device information, pages visited, and referring URLs collected through cookies and similar technologies.

We use your information to run our San Antonio plumbing business and serve you as a customer, including:

• Responding to your service requests, quotes, and emergency calls.
• Scheduling our plumbers, sending our crew to your property, and completing the job.
• Communicating with you about your appointment, follow-up work, invoices, and customer support.
• Sending service-related updates, appointment reminders, and optional marketing communications where permitted by law.
• Improving our website, local service quality, and customer experience.
• Protecting against fraud, abuse, and security incidents.
• Complying with legal obligations and enforcing our terms.

We are not a referral network or marketplace. We do not sell your personal information, and we do not hand your job off to unrelated third-party plumbing companies. We may share information only as described below:

• With our own employees and crew members who need the details to quote, schedule, or complete plumbing work at your property.
• With vendors that help us operate our business, such as website hosting, analytics, email, scheduling tools, and payment processors.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of our customers, our team, or others.
• In connection with a business transfer such as a sale of our company or assets, subject to appropriate confidentiality protections.

Our website may use cookies, pixels, and similar technologies to remember preferences, measure traffic, and understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, provide plumbing services, resolve disputes, enforce agreements, and comply with legal requirements.

Service records, invoices, and communications may be retained for accounting, warranty, and legal compliance purposes.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain uses of your personal information, or to opt out of marketing communications.

To make a privacy request, contact us at support@mrfixplumber.com or (833) 770-1978. We may need to verify your identity before responding.

Our website and plumbing services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Your continued use of the website after changes become effective constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our privacy practices, contact Mr Fix Plumber, your local San Antonio plumbing company:

Email: support@mrfixplumber.com

Phone: (833) 770-1978

Service area: San Antonio, Texas and surrounding communities